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FAQs - Orders
How can I change or cancel an order?
If you need to change or cancel an order, please contact us as soon as possible at alen.hair26@gmail.com . We will do our best to help you before your order is shipped.
How can I check the status of my order?
Once you place your order, you will receive an email with a tracking number. You can use it to track your package.
FAQs - Shipping
What are the shipping times?
Shipping times vary depending on your location. Generally, orders are delivered within 3-7 business days.
What are the shipping costs?
Shipping is free for orders over 55€ in Italy, 75€ in Europe, 100€ world wide. For lower orders, shipping costs will be calculated at checkout.
Do you also ship abroad?
Yes, we offer international shipping. Costs and delivery times vary depending on the destination.
What happens if my package is damaged or lost?
Contact us immediately if your package is damaged or undelivered. We will do our best to resolve the problem.
FAQs - Returns and Refunds
What is your return policy?
We accept returns within 14 days of delivery, as long as the products are unused and in the original packaging. To initiate a return request, contact us by email at alen.hair26@gmail.com.
How will I receive the refund?
Once we receive and verify the return, we will process the refund to the original payment method within 5-7 business days.
Do I have to pay for the return?
Return charges are the responsibility of the customer unless otherwise stated in our promotions.
